If you have questions for our service.

You can read the frequently asked questions first.
welcome you contact us for details

How do you treat quality complaint?

First of all, our QC department will do strict examination of our export products by HPLC,
UV, GC , TLC and so on in order to reduce the quality problem to near zero.

If there is a real quality problem ,caused by us.

We will send you free goods for replacement or refund your loss.

Do you accept VISA business credit card ?

Sorry we don't accept VISA credit card directly,but we'd like to accept bank transfer, Western Union or Paypal or  Moneygram or Bitcoin. If you can use visa credit card to pay that way, we accept it.

How should we pay if we order from you ?

Western Union ,MoneyGram ,Bitcoins ,T/T

Please let me know your choice.

What's your MOQ ?

We accept 5 gram , but suggest buy 100g or more , Because Price good and easy to packing and shipping .

Do you supply samples ?

Yes ,Some samples is free of charge, you only need pay the postage .

Specific information please contact us.

Informations

How to get a precise quotation ?

Please supply the quantity  and your address
Such as , 1kg BK ship to  USA

Do you have any question

Do  you  have  any  reshipment  policy ?

We have good after-sale service and re-shipment policy if the parcel lose.
Our long association with  our clients has brought great benefits.
We always take the upmost care in the packaging of our products .
Our clients will confirm this as even they struggle to find them without help at times.
But in spite of our best efforts it is still possible will seize a small number of packages.
In this circumstance we promise reship free  to establish  long term relationship.

What's the delivey time ?


Usally ,we will shipping for you as soon as paid,or 1-2 days after confirm your payment .
After shipping 3-7 days you can get your products.

For mass order, please allow 5-8 days by Air, 20-35 days by Sea.